SHIPPING POLICY

At TREKIVA, we’re committed to delivering every order safely and on time. Here’s our concise shipping policy:

1. Order Processing

• Prepaid/COD orders dispatch within 24–48 business hours.
• Slight delays may occur during sales/peak periods.

2. Delivery Timelines (India)

• Standard: 3–6 business days (location dependent)
• Express (where available): 1–3 business days

3. Shipping Charges

• Free Standard on orders ₹999+
• Standard fee for orders below ₹999
• Express upgrade: additional charge (pin code dependent)
• COD: handling fee on select pin codes

4. Tracking & Updates

• A tracking link is shared via email/SMS after dispatch.
• Tracking may activate within 24 hours post courier scan.

5. Packaging & Safety

• All footwear ships in brand box + tamper-evident outer pack.
• If the parcel appears damaged, unbox in the presence of the delivery agent and record photos/videos.

6. Address Change / Undeliverable

• Request address updates within 1 hour of placing the order.
• Undeliverable shipments (incorrect address/unreachable number) may RTO; re-shipping can incur additional charges.

7. International Shipping

• Prepaid orders to select countries; duties/customs payable by the customer (if service is active).

8. Force Majeure

• Weather, strikes, lockdowns, or courier network issues may cause delays; we’ll keep you informed.

9. Support

• Email: sales@trekiva.com
• Hours: Mon–Sat, 10 AM–6 PM

Note:

TREKIVA may update this policy without prior notice. The latest version will always be available on our website.